The Significance of Counsellor Lived Experience in Counselling
- The Empathy Project

- Jan 12
- 4 min read
When we think about counselling, we often picture a professional who listens carefully, offers guidance, and helps us navigate our feelings. But have you ever wondered how much a counsellor’s own life journey shapes the support they provide? I believe that counsellor lived experience is a powerful element in therapy. It brings depth, empathy, and a unique connection that can make all the difference.
At The Empathy Project CIC, we’re passionate about making counselling accessible and affordable for everyone in Southampton and the Isle of Wight. We know that mental health challenges don’t wait, and neither should you. That’s why we offer no waiting lists, unlimited sessions, and a simple self-referral system through our secure counselling portal. But beyond logistics, it’s the heart of our service - the lived experience of our counsellors - that truly enriches the healing process.
Why Counsellor Lived Experience Matters
Counsellor lived experience means that the therapist has personally faced challenges similar to those their clients are dealing with. This doesn’t mean they have all the answers, but it does mean they understand the emotional landscape in a way that textbooks can’t teach.
Imagine sitting with someone who has walked a similar path. They’ve felt the weight of anxiety, the sting of loss, or the confusion of relationship struggles. This shared understanding creates a safe space where you feel truly seen and heard. It’s not just about professional knowledge; it’s about genuine empathy born from real life.
For example, a counsellor who has experienced trauma themselves can better appreciate the courage it takes to open up about painful memories. They can gently guide you through the healing process with compassion and patience, knowing firsthand how complex recovery can be.

How Lived Experience Enhances the Therapeutic Relationship
The therapeutic relationship is the foundation of effective counselling. When counsellors bring their lived experience into the room, it often leads to stronger trust and rapport. Clients feel less alone and more understood, which encourages openness and honesty.
This connection can be especially important for children aged 10 or over, couples, and families who might feel nervous about starting therapy. Knowing that the counsellor has faced similar struggles can ease fears and build confidence in the process.
At The Empathy Project CIC, our small team of highly experienced counsellors values this connection deeply. We tailor our approach to each individual or family, ensuring that therapy feels personal and relevant. Our free consultation call over the phone is a great way to meet a counsellor and see if their lived experience resonates with you.
The Role of Lived Experience in Addressing Diverse Mental Health Issues
Mental health is a broad spectrum, and so are the experiences that shape it. Whether it’s depression, anxiety, relationship issues, or trauma, lived experience equips counsellors with insights that textbooks alone can’t provide.
Take anxiety, for instance. A counsellor who has managed their own anxiety understands the physical sensations, the racing thoughts, and the exhaustion it brings. They can share practical coping strategies that worked for them, making therapy feel more relatable and hopeful.
Similarly, when working with families, a counsellor who has navigated complex family dynamics can offer empathy and guidance that feels authentic. This lived experience helps break down barriers and fosters healing in ways that feel natural and supportive.

Making Therapy Accessible: Our Commitment to You
One of the biggest barriers to therapy is cost and waiting times. We get it. Life is busy, and mental health support shouldn’t be a luxury. That’s why The Empathy Project CIC is committed to reducing these barriers.
Our Community Fund offers low-cost counselling to people facing financial difficulties. We believe that everyone deserves access to compassionate, personalised support, no matter their circumstances. Plus, with no waiting list and unlimited sessions, you can start your journey whenever you’re ready and continue for as long as you need.
Our easy self-referral system means you don’t have to jump through hoops to get help. Just a few clicks on our secure counselling portal, and you’re on your way. And if you’re unsure, our free consultation call is a no-pressure way to explore your options.
Embracing the Power of Shared Stories
There’s something profoundly healing about knowing you’re not alone. When counsellors share their lived experience, it’s not about shifting the focus to them but about creating a bridge of understanding.
This shared story can inspire hope and resilience. It reminds us that healing is possible and that we can grow stronger through our struggles. It’s a gentle reminder that we’re all human, with stories that connect us in unexpected ways.
At The Empathy Project CIC, we’re honoured to walk alongside you on this journey. Our mission is to be the go-to place for affordable and accessible mental health support in Southampton and the Isle of Wight. Together, we can break down barriers and build a community where everyone feels supported.
If you’re ready to take the first step, why not reach out for a free consultation call? We’re here to listen, understand, and help you find your path to wellbeing.
Thank you for spending time with me today. Remember, your story matters, and so does the lived experience that shapes the care you receive. Let’s walk this path together.




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